We stay at hotels quite often. Usually, at least two or three times a month. But, lately I have been noticing a trend that I do not like.
Housekeeping. This is one of the most important jobs in a hotel. If your rooms aren’t clean you will begin to develop a reputation and no one will want to stay in your hotels. Three times recently we have had housekeeping issues at different hotels. One hotel had a rag in the bottom of the shower when we checked in and the garbage cans had obviously not been emptied. It was late so we said we would not change rooms but please make sure it is well cleaned while we were out the next day. We left at 9:45 am and returned about 5:00 pm. My daughter texted me that our room had not been cleaned at all. Ugh! So, we called first and then went to the front desk. Our room was taken care of by a very apologetic woman who thoroughly cleaned our room.
This is not the first time our room has not been cleaned while we are staying at a hotel for several nights. Vacuuming, dusting, and a general cleaning each day are to me included in the price of the room. I know housekeeping is a thankless job and probably one of the lower paid jobs in the hotel. I see cut backs being made to the housekeeping staff. One hotel we stayed in we were there for three nights and not once was our room cleaned. They apologized saying they were fully booked and understaffed. I understand being short-staffed but you do everything you can to make sure you have a large enough pool of people to draw from to get the work done.
Now, I am not talking about low-end budget hotels I am talking the mid-range $125-$175 a night hotels. Have any of you experienced housekeeping issues at hotels recently?